Delivery & Returns
| Service | Details | Contact |
|---|---|---|
| UK Standard Delivery | Free shipping (3–5 working days) via Evri on all orders. No minimum spend required. | sales@uchiandsoto.com |
| UK Next Day Delivery | £4.99 – Order by 12 p.m. Mon–Fri for same-day dispatch. Orders after 12 p.m. dispatched within 24 hours. Weekend or bank holiday orders ship within 48 hours. Jewellery may take longer. | sales@uchiandsoto.com |
| International Delivery | Europe £9.95 / USA & Canada £12.95 / Australia & NZ £14.95 / Rest of World £19.95. Duties & taxes calculated at checkout where applicable. | sales@uchiandsoto.com |
| Delivery Timeframes | Europe: 5–7 days Rest of world: 7–10 days (varies by destination and customs) |
sales@uchiandsoto.com |
| Return Window | Returns accepted within 30 days of purchase for refund or exchange. Applies to all products, including sale or promo items. | returns@uchiandsoto.com |
| Return Conditions | Items must be unworn and returned in original, undamaged packaging. Earrings can be returned but must not be tried on. Both earrings must be returned. Engraved/personalised items are non-refundable. | returns@uchiandsoto.com |
| How to Return | Email us at returns@uchiandsoto.com with your name, order number, and item(s) you'd like to return or exchange. We'll send you return instructions and a label if applicable. | returns@uchiandsoto.com |
| Refund Processing | Refunds processed within 5 working days of receiving the return. Refunded to original payment method. Allow 4–7 additional working days for your bank to credit. Delivery charges are non-refundable unless item was faulty. | returns@uchiandsoto.com |