Delivery & Returns
| Service | Details | Contact |
|---|---|---|
| UK Standard Delivery | Free shipping (3–5 working days) via Evri on all orders over £75. | support@uchiandsoto.com |
| UK Next Day Delivery | £4.99 – Order by 11 a.m. Mon–Fri for same-day dispatch. Orders after 11 a.m. dispatched within 24 hours. Weekend or bank holiday orders ship within 48 hours. | support@uchiandsoto.com |
| International Delivery | Europe, Canada, Australia & New Zealand, and Rest of World: Duties and taxes are calculated at checkout where applicable. Click here to see delivery information for each region. | support@uchiandsoto.com |
| Delivery Timeframes | Europe: 5–7 days Rest of world: 7–10 days (varies by destination and customs) |
support@uchiandsoto.com |
| Return Policy & Window | Returns accepted within 30 days of purchase for refund or exchange. Applies to all products, including sale or promo items (right to return within 14 days of delivery). Returns Address: Unit 1, Lawford Heath Industrial Estate, Rugby CV23 9EU | returns@uchiandsoto.com |
| Return Conditions | Items must be unworn and returned in original, undamaged packaging. Earrings can be returned but must not be tried on. Both earrings must be returned. | returns@uchiandsoto.com |
| How to Return | Email us at returns@uchiandsoto.com with your name, order number, and item(s) you'd like to return or exchange. We'll send you return instructions and a label if applicable. | returns@uchiandsoto.com |
| Refund Processing | Refunds processed within 5 working days of receiving the return. Refunded to original payment method. Allow 4–7 additional working days for your bank to credit. Delivery charges are non-refundable unless item was faulty. | returns@uchiandsoto.com |
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