Frequently Asked Questions
Terms, Conditions & Privacy
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Click here to view our terms of sale
Third-Party Cookies At Uchi & Soto, we use third-party cookies to personalise your experience, improve site performance, and show you relevant ads. What We Use Cookies For: Analytics (e.g. Google Analytics, Hotjar)Advertising (e.g. Meta, Google Ads)Email Marketing (e.g. Klaviyo)Shop Functionality (e.g. Shopify, Shop Pay)These cookies help us understand how you use our site and tailor what you see. Managing Cookies:You can manage or disable cookies in your browser settings. Blocking cookies may impact site performance. For more details, see our Privacy Policy or email privacy@uchiandsoto.com.
Uchi & Soto – Modern Slavery StatementAt Uchi & Soto, we are committed to operating responsibly and with integrity across all areas of our business. While we are not legally required to publish a Modern Slavery Statement under the UK Modern Slavery Act 2015, we believe in transparency and accountability within our supply chain.Our ValuesOur brand is rooted in meaning, intention, and care — values that extend beyond our products to the people and partners who help bring them to life. We do not tolerate any form of modern slavery, forced labour, or human trafficking.Our Supply ChainWe work closely with suppliers who align with our ethical standards. We prioritise partnerships with factories and manufacturers that uphold fair labour practices and provide safe, respectful working conditions. Wherever possible, we engage suppliers who are members of recognised ethical compliance platforms such as Sedex or operate under the ETI Base Code.Our CommitmentWe conduct due diligence when onboarding suppliers.We require transparency on working conditions and third-party certifications where applicable.We are building long-term relationships with partners who share our commitment to ethical production.As we grow, we are committed to continually reviewing and strengthening our processes to ensure our supply chain remains free from modern slavery and exploitation.For more information, please contact us at privacy@uchiandsoto.com.
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Uchi & Soto Gift Voucher – Terms & Conditions Valid for 12 months from the date of purchase. Expired vouchers cannot be used. Redeemable only at uchisoto.com. Enter the code at checkout. Can be used for full or part payment of any order. Non-refundable and cannot be exchanged for cash. Cannot be used to buy other gift vouchers. Lost or stolen vouchers will not be replaced. If you return an item bought with a gift voucher, your refund will be issued as a new voucher. If you paid using a mix of voucher and card, refunds will be split the same way. Not eligible for use with promotional discount codes unless stated.









